Returns & Refunds Policy V1 12.8.23

 

Returns ('Dry' Non-Perishable Goods only)

When you shop online you have the right to a “cooling-off” period of 14 calendar days in the EU (Consumer Contacts Regulations) and 30 days in the UK (Consumer Rights Act 2015) whereby you can withdraw from the contract and return your purchases to the seller.  Perishable goods are not covered by these cooling-off periods, as they might not reasonably last as long as the stipulated 14-day or 30-day thresholds. The products that we supply are perishable goods and as such we will cancel and refund your order only provided it has not already been packed and dispatched and provided the request is made in writing with the order number. 

If you wish to return any 'Dry' non-perishable products, please notify us within 24 hours of receiving your delivery.  Returns must be made at your own cost within 7 days of receiving your delivery.  Please note that we can only accept the return of 'Dry' non-perishable products - we cannot accept returns of any fresh or frozen products for example clotted cream, butter, scones or compote.  Returns must be received in their original condition.

Damaged Products

If any of your products are damaged in any way upon receipt, please email us at sales@daffodilfoods.co.uk.  Please send an image of the damaged product along with your Order Number and an explanation of the problem.  If the products are faulty through no fault of your own, we will happily replace or refund the affected item/s.
 
Cancellations ('Dry' Non-Perishable and Frozen Goods only)

When you shop online you have the right to cancel your purchase for a full refund until 14 days after it was delivered in the EU (Consumer Contacts Regulations) and up to 30 days in the UK (Consumer Rights Act 2015) whereby you can withdraw from the contract and return your purchases to the seller.  Perishable goods are not covered by these cooling-off periods, as they might not reasonably last as long as the stipulated 14-day or 30-day thresholds.

Requests for cancellations must be made before 11am the day prior to your chosen delivery date.  Please make sure you are happy with your Basket before making payment and completing your order.  Please check your Order Confirmation email to review the details of the order that you have submitted. Daffodil Foods cannot be held liable for acting in good faith on incorrect information received.

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There are no refunds or resends if the shipping address provided is incorrect. Please check your Order Confirmation email to review the shipping address and if you spot a mistake, forward your email confirmation to lynne@daffodilfoods.co.uk with the correction that you need. Once this is received a correction will be made to the shipping label and confirmed back to you. Daffodil Foods will not make changes to orders from telephone calls, only when received in writing. Please do not telephone or leave voice messages as your requests will not be actioned unless received in writing via email with your order number.